Last updated: 22 October 2026
Welcome to Rongtuli Boutique. These Terms & Conditions apply to your use of www.rongtuliboutique.com and purchases made through our website. Please read them before placing an order.
1. About Us
Rongtuli Boutique offers clothing, accessories, and other products through its online store. In these terms, “we”, “us”, and “our” refer to Rongtuli Boutique.
2. Using Our Website
You agree to provide accurate information when placing an order or creating an account. You are responsible for keeping your account login details confidential.
You must not misuse the website, attempt unauthorised access, or use it for fraudulent or unlawful activities.
3. Product Information
We aim to display product descriptions, photographs, colours, and prices accurately. However, colours may appear different depending on your screen settings, lighting, and photography.
Handloom and handcrafted products may have slight variations in weave, texture, motifs, and finish. These characteristics may form part of the product’s handmade nature. This does not affect your right to report an item that is damaged, defective, or materially different from its description.
Please review the product description, measurements, fabric details, and care instructions before purchasing. Blouses, jewellery, and other styling accessories shown in photographs are included only when expressly stated in the product description.
4. Prices and Payments
Prices are displayed in Indian Rupees (INR), unless otherwise stated. Applicable taxes, shipping charges, and other charges, if any, will be shown before you complete your purchase.
Prices and promotional offers may change. Such changes will not affect an order we have already accepted.
Orders are subject to successful payment verification. Please do not share your payment passwords, PINs, or OTPs with anyone claiming to represent Rongtuli Boutique.
5. Orders and Availability
All orders are subject to product availability and acceptance.
An order acknowledgement confirms that we have received your order; it does not guarantee acceptance. We may contact you if an item is unavailable, payment cannot be verified, or a product or pricing error affects your order.
If we cannot fulfil an order after receiving payment, we will inform you and arrange a refund of the amount paid for the unfulfilled items.
6. Shipping and Delivery
Please provide a complete delivery address, correct PIN code, and an active contact number.
Dispatch and delivery estimates will be communicated through the website or your order updates. Delivery times may be affected by your location, courier operations, holidays, weather, or other circumstances beyond our reasonable control.
If a parcel appears damaged or tampered with, please photograph its condition and contact us promptly.
7. Cancellations, Returns and Refunds
Cancellation, return, exchange, and refund requests are handled according to our Refund and Return Policy.
Please review that policy before placing your order. Nothing in these terms limits any rights or remedies available to you under applicable consumer protection laws.
8. Offers and Discounts
Promotional offers are subject to their stated eligibility requirements, validity periods, and product exclusions.
Discount codes cannot be combined unless expressly permitted. Any change to an offer will not affect an order already accepted under that offer.
9. Product Care
Please follow the care instructions provided with your product or in its description. Some fabrics and dyed products may require separate washing, gentle handling, or dry cleaning.
Damage caused by care that is inconsistent with the supplied instructions may affect eligibility for a return or refund, subject to applicable law.
10. Website Content
Our original website content, including text, designs, graphics, and photographs, is owned by or licensed to Rongtuli Boutique. You may not reproduce or commercially use it without permission, except where permitted by law.
11. Reviews and Feedback
Reviews and feedback should reflect your genuine experience. Please do not submit unlawful, abusive, misleading, or privacy-infringing content.
We may moderate content that violates these requirements. We will not remove a review solely because it expresses a negative experience.
12. Third-Party Services
Our website may include links to third-party websites or services. Their own terms and privacy policies apply when you use those services.
13. Our Responsibility
We take reasonable care to maintain accurate information and reliable website access, but occasional errors or interruptions may occur.
Our responsibility for any loss or damage will be determined under applicable law. These terms do not exclude or restrict liability or consumer rights that cannot legally be excluded or restricted.
14. Privacy
Please read our Privacy Policy to understand how we collect, use, and protect personal information.
16. Contact Us
For questions about these terms or assistance with an order, please use the contact details provided on our website. Include your order number, where applicable, so we can assist you efficiently.
