Refund and Returns Policy

At Rongtuli Boutique, we want you to feel happy with your purchase. If something is wrong with your order, please contact us so we can help.

This policy explains how to request a return, exchange, or refund for purchases made at www.rongtuliboutique.com.

1. Return Requests

Please request a return within 15 days of receiving your order by emailing rongtuli.boutique1@gmail.com or contacting us on +91 – 7003479283.

Include:

Your order number.
The product you wish to return.
The reason for your request.
Clear photographs if the item is damaged, defective, or incorrect.

Please contact us before sending an item back. We will provide return instructions and the correct return address.

2. Conditions for Returns

For a change-of-mind return, the item must be:

Unused, unwashed, and unaltered.
Returned with its original tags, packaging, and included accessories.
Free from stains, perfume, or signs of wear.

Sarees must not have been worn, stitched, or modified, including fall or pico work. Any blouse piece supplied with the saree must remain uncut.

These conditions do not restrict remedies for products that arrive damaged, defective, or incorrectly supplied.

3. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery. If you receive a damaged, defective, or incorrect item, contact us promptly with your order number and clear photographs of the item and packaging.

Once we assess the issue, we will arrange an appropriate replacement, return, or refund. Rongtuli Boutique will cover reasonable return shipping costs where the issue is our responsibility.

An unboxing video can help us investigate, but it is not a mandatory condition for reporting a problem.

4. Handloom and Handmade Variations

Handloom sarees and handcrafted products may have small variations in weave, texture, motifs, or finish. Product colours may also appear slightly different depending on lighting and screen settings.

These characteristics do not automatically indicate a defect. However, if your item differs materially from its description or photographs, please contact us so we can assess the concern.

5. Items with Return Restrictions

Change-of-mind returns may be restricted for:

Custom-made or personalised products.
Products altered at your request.
Earrings or other items with hygiene concerns where their protective seal has been opened.
Items clearly identified as final sale before purchase.

Any applicable restriction will be stated on the product page or before checkout. These restrictions do not remove applicable rights concerning damaged, defective, or incorrectly supplied goods.

6. Exchanges

Where exchanges are offered, they are subject to product availability and the return conditions above.

If the replacement item is unavailable, we will explain the available options. Any price difference or shipping charge will be confirmed before the exchange is arranged.

7. Return Shipping

For approved returns involving damaged, defective, or incorrect items, we will arrange or reimburse reasonable return shipping costs.

Please pack the item securely and follow our return instructions. If you arrange shipping yourself, use a tracked service and retain proof of dispatch.

8. Refunds

Once we receive and inspect your returned item, we will notify you whether the refund has been approved.

Approved refunds will be initiated within 10 business days. Your bank or payment provider may require additional time to credit the amount.

Refunds will ordinarily be made to the original payment method. For Cash on Delivery orders, we will agree on an appropriate bank transfer or UPI refund method with you.

We will never ask for your banking password, card PIN, or OTP to process a refund.

Any deductions permitted under this policy will be explained before your return is completed. Where a return is required because of our error or a defective product, we will refund the applicable product amount and relevant delivery charges.

9. Order Cancellations

To request cancellation, contact us as soon as possible with your order number.

Orders may be cancelled before dispatch, subject to any clearly disclosed conditions for personalised or custom-made items. Once dispatched, the order will be handled under the applicable return process.

If payment has already been received for an approved cancellation, we will initiate the refund within 10 business days.

10. Missing or Delayed Refunds

If an approved refund has not reached you:

Check the account or payment method used for the purchase.
Contact your bank or payment provider about processing times.
Contact us with your order number if you still need assistance.