1. What can I shop at Rongtuli Boutique?
Explore our collection of handloom sarees, handmade jewellery, handcrafted accessories, and thoughtful gifts. Check individual product pages for details and availability.
2. How do I place an order?
Choose your product, select any available options, and click Add to Cart. Proceed to checkout, enter your delivery details, and complete your payment using an available payment method.
3. Do I need an account to shop?
No
Creating an account makes it easier to view your orders and save your delivery details for future purchases.
4. What payment methods do you accept?
Available payment options are displayed at checkout.
5. Is Cash on Delivery available?
Yes COD is available, including any location restrictions, order limits, or additional charges.
6. Where do you deliver?
We currently deliver all over India. Delivery availability depends on your address and PIN code.
7. What are the shipping charges?
Shipping charges, if applicable, will be shown at checkout before you pay.
8. How long will my order take to arrive?
Orders are usually dispatched within 15-20 business days. Delivery generally takes 15 business days after dispatch, depending on your location.
Custom-made items or products with different timelines will have this information stated on their product pages. Courier delays and public holidays may affect delivery.
9. How can I track my order?
Once your order is dispatched, we will share tracking details through email / SMS / WhatsApp. If you need assistance, contact us with your order number.
10. Will the product colour match the photographs?
We aim to show product colours accurately. However, lighting, photography, and screen settings may cause slight differences.
Handloom and handmade products may also have individual variations in texture, weave, motifs, and finish.
11. Does every saree include a blouse piece?
Blouse-piece availability varies by product. Please check the product description before ordering.
If you are unsure, contact us and we will help you confirm.
12. How should I care for my saree or jewellery?
Follow the care instructions provided on the product page or with your purchase, as requirements vary by material.
For jewellery, avoid direct contact with perfume, water, and harsh chemicals unless the product instructions say otherwise. Store pieces in a dry place.
13. Can I return or exchange my order?
Returns and exchanges are subject to the eligibility conditions and time limits in our Refund & Return Policy.
Please contact us with your order number before sending an item back.
14. What if I receive a damaged or incorrect item?
Contact us promptly at rongtuli.boutique1@gmail.com or +91 – 7003479283 with your order number and clear photographs of the product and packaging.
We will assess the issue and help arrange an appropriate replacement, return, or refund.
15. Can I change or cancel my order?
Please contact us as soon as possible. Changes or cancellations may be possible before dispatch.
Once an order has been dispatched, please refer to our Refund & Return Policy for the available options.
16. When will I receive my refund?
Approved refunds are initiated within 7 business days, as stated in our Refund & Return Policy. Your bank or payment provider may take additional time to credit the amount.
17. Can you help me choose a product?
Yes! Contact us with your preferred colours, occasion, budget, or any product questions. We will help you explore the available options.
18. How can I contact Rongtuli Boutique?
Email: rongtuli.boutique1@gmail.com
WhatsApp / Phone: +91 – 7003479283
Support hours: Mon – Sat, 10am – 7pm
For order-related enquiries, please include your order number so we can assist you more quickly.