Last updated: [11/10/2026]
At Rongtuli Boutique, we respect your privacy. This Privacy Policy explains how we collect, use, store, and share personal information when you visit www.rongtuliboutique.com, place an order, create an account, or contact us.
1. Information We Collect
Depending on how you interact with our store, we may collect:
- Contact details: Your name, email address, and telephone number.
- Order and delivery details: Billing and shipping addresses, products purchased, order value, and delivery instructions.
- Account information: Information you provide when registering or managing your account.
- Payment transaction information: Payment status, transaction references, and information supplied by our payment provider.
- Communications: Messages, enquiries, feedback, and information you share when requesting assistance.
- Technical information: IP address, browser and device information, pages visited, and cookies used by our website.
- Reviews: Ratings, reviews, and any accompanying content you choose to submit.
2. How We Use Your Information
We use personal information to:
- Process orders and arrange payment, delivery, returns, and refunds.
- Send order confirmations, payment updates, and delivery notifications.
- Respond to enquiries and provide customer support.
- Maintain website functionality, prevent fraud, and protect our store.
- Improve our products and shopping experience.
- Maintain business records and meet applicable legal obligations.
Where you have opted in, we may also send news, product updates, and promotional offers. You can withdraw your marketing consent at any time.
3. Payments
Online payments are processed through Razorpay. Information required to process and verify your payment may be shared with this provider.
Do not send card details, banking passwords, PINs, or OTPs through email, WhatsApp, or our contact forms.
4. How We Share Information
We share relevant personal information with service providers where needed to operate our store, including:
- Payment providers to process payments and refunds.
- Courier and logistics partners to deliver and track orders.
- Hosting, website maintenance, and security providers.
- Email or messaging providers used for customer communications.
- Professional advisers or authorities where disclosure is necessary to meet legal obligations or protect lawful interests.
We may also share delivery details with a fulfilment partner if that partner dispatches your order on our behalf.
5. Cookies and Similar Technologies
Our website uses cookies to support features such as shopping carts, customer sessions, and account login.
[If applicable: We also use analytics and advertising technologies provided by — list providers — to understand website usage and measure marketing performance.]
Where required, we will request your consent before using non-essential cookies. You can manage your preferences through [Cookie settings link or method] and your browser settings.
Disabling certain cookies may affect cart, login, or checkout functionality.
6. Marketing Communications
If you subscribe to promotional communications, we may contact you through the channels you have agreed to receive.
You can unsubscribe using the link in our marketing emails or contact us at [Privacy contact email]. For promotional WhatsApp messages, you may ask us to stop by replying to the message.
Opting out of marketing will not prevent necessary communications about your orders or support requests.
7. Customer Reviews
When you submit a product review, your review, rating, and displayed name may be visible publicly.
Please avoid including private information, such as your telephone number, address, or payment details, in a review.
8. How Long We Keep Information
We keep personal information for as long as reasonably necessary to fulfil the purposes described in this policy, including completing orders, providing support, resolving disputes, and meeting accounting or legal requirements.
Our retention periods are: [Insert confirmed retention periods for orders, accounts, enquiries, and marketing records].
When information is no longer needed, we take steps to delete or anonymise it, subject to applicable requirements and backup retention.
9. Protecting Your Information
We use reasonable technical and organisational safeguards to protect personal information against unauthorised access, misuse, loss, or disclosure.
Access is limited to people and service providers who need the information for their work. However, no website or method of electronic transmission can guarantee absolute security.
10. Your Privacy Requests
Subject to applicable law, you may contact us to request access to, correction of, or deletion of your personal information, or to withdraw consent where our processing relies on consent.
Some information may need to be retained to complete transactions, meet legal obligations, or resolve disputes.
11. Processing Outside India
Some of our technology providers may store or process information outside India.
Where applicable, we take steps to ensure that these arrangements meet relevant data protection requirements.
12. Children’s Privacy
Our store is intended for adult customers. We do not knowingly collect personal information from children.
If you believe a child has provided personal information to us, please contact us so we can investigate and take appropriate action.
13. Third-Party Links
Our website may contain links to other websites, including social media platforms and payment services. Their handling of personal information is governed by their own privacy policies.
14. Changes to This Policy
We may update this Privacy Policy when our services, practices, or applicable requirements change. The revised version will be posted on this page with an updated date.
Where required, we will provide additional notice or seek consent for relevant changes.
